Want to skip shipping and swoop in like the organised little legend you are?
Choose Curbside Pickup at checkout.
📍 Pickup Location
232 Donaghy Ave, North Vancouver
🕛 Pickup Hours
Fridays & Saturdays
12:00 pm – 5:00 pm
Please note: we may disappear briefly from 1:00 pm to 1:30 pm for lunch and the occasional stock run. Even linen people need sandwiches.
⚠️ Before You Arrive
Please wait for your pickup confirmation email before heading over.
We are not able to accommodate drop-ins, as orders need to be pulled, packed, and located in the warehouse before they are ready to go.
And just a gentle little reality check:
please don’t call to confirm stock, place your order, and then arrive five minutes later expecting it to be sitting by the door with a bow on it.
We’re a small warehouse operation, not Amazon with a Red Bull.
💛 Why the Firm Hours?
Because we’re a small family-run business, not a department store with a loading dock and a panic room.
Outside pickup hours, we’re busy:
- packing orders
- answering emails
- updating the website
- bringing stock in
- handling latex mattress demos
- and generally trying not to unravel like a badly elasticated fitted sheet
So, we are no longer offering pickup appointments outside the posted curbside hours above.
We know that may not suit everyone.
But the schedule applies to everyone.
Loyalty is lovely. It is not, however, an appointment.
Turning up at random through the week with great confidence does not magically create staff on site, and it does rather throw a spanner into the works for everyone else.
🛑 Not a Browsing Shop
Our curbside location is not a retail store for wandering about and having a poke around.
It’s an office/warehouse with limited stock set aside for online orders.
So while we are delighted to hand over your order like proud little bedding goblins, this is not a walk-in shop.
🚪 When You Arrive
Option 1: Buzz Us
Press the North Shore Linens buzzer
(black box, shiny button, left of the door — hard to miss).
Option 2: Call Us
Ring 604-980-2970 and we’ll trot your order out for car-side pickup.
Fries not included. Banter may be.
Please have ready:
- your name
- your order confirmation
- and ideally your order confirmation email too
Not to be confused with the pickup confirmation email. Different beast. Same inbox chaos.
Please, we beg of you, don’t barge through the door yelling, “Yoo-hoo! Hello? Does anybody work here?” …or start rummaging through the pickup shelf looking for your order. We’ll slap your hands faster than a church lady catching you nicking the communion biscuits after mass.
We are not perched by the window awaiting your arrival like Victorian maidens expecting a telegram. We’re an active warehouse, not some whimsical Downton Abbey hamlet shop where the proprietor spends her days dusting jam jars, straightening doilies, and awaiting your grand entrance like visiting nobility — much as we might try. At any given moment, I may be in the office helping someone choose between denim and navy as though the fate of the free world hangs in the balance.
Press the buzzer or give us a ring, and we’ll bring your order out properly.
⏳ Before You Grab Your Keys…
“Curbside Pickup” is not code for “instant.”
Some items are stocked here in North Van.
Others are brought in from local suppliers or ordered in specially for customers.
Typical timing:
Fast track: possibly ready this weekend
Slow waltz: supplier items, custom orders, or out-of-province stock may take 2–4 weeks
Please wait for the Ready for Pickup email before arriving.
Surprise visits make our packers go a bit cross-eyed.
📦 Can’t Make the Pickup Window?
No problem.
If those hours don’t work for you, please do not select Curbside Pickup at checkout.
If you can’t make the pickup times, the alternative is shipping at our standard rate.
You can also visit our Shipping & Returns page for more info, or email us at:
🚚 Local Delivery – North Vancouver
Live in North Vancouver and want us to bring it to you instead?
Lovely. We do local drop-offs too.
Delivery Rates
- Free local delivery on orders over $100
- Orders under $100 may include a $15–$20 delivery fee
Delivery Timing
We usually deliver on weekends and some weeknights
Need it faster?
You’re welcome to:
- pay for shipping, or
- choose curbside pickup, if your item is actually ready
A radical concept, we know.
🖤 Thanks for Supporting a Small Canadian Business 💛
Every order means a lot to us — truly.
As one charming soul once suggested, perhaps we ought to retire — but after 46 years in business, we’re still here, still slightly battle-tested, and still very much in love with what we do. Thanks for being part of it.
Now kindly toddle off and buy some linen.