All posts by Matt Wagstaffe

Curbside Pickup

We are pleased to announce we are going back to curbside pickup!

If you live local to us in North Vancouver or just want to pick up your order from our office/warehouse, you can select ‘curbside pickup’ in the checkout.
Once we have pulled your order, you will receive an email from us saying your order is ready for pick up. It will look something like this:
We ask that you reply to our email with a preferred pick up day and time as we need to ensure there are staff onsite to hand your order to you!
We wish you could come pick up your orders everyday of the week but we would be unable to pack online orders, work on the website or demo our latex mattresses. As much as we like you…  please come Friday or Saturday between 10-6pm.
When you arrive at our new digs, ring the bell/buzzer on the door for North Shore Linens. Give us a moment to run down a hallway and some stairs. You can also call our office/warehouse number 604-980-2970 if you do not want to leave your car – we will serve you. Fries not included.
If you have selected Local Delivery: If you live in North Vancouver and have selected delivery. We will do free deliveries on orders over $100, otherwise there will be a delivery fee of $15-20. We do deliveries on the weekend, so if you would like your order sooner, select curbside pickup, or reach out to us and we can change your order from delivery to pickup.

Thanks so much for continuing to shop with us and support our online store!

Shipping and Checkout Tips

Welcome to our tips and tricks page. We hope to help you out with any questions or issues you may have while completing your order with us at North Shore Linens.

 

Checkout

Click on “Checkout” on the left side menu of your screen. If you are using a mobile device or a tablet, the website may show this menu at the very bottom, so you have to scroll down to access the checkout and cart options from there.

 

Mobile devices and tablets may show the menu’s at the top and bottom. You may have to scroll to the bottom of the page to access your cart or checkout options.

Here you will be able to fill out the shipping and billing address – please fill out both shipping and billing addresses if different or we won’t be able to ship your order. The website calculates your cart total and your location to determine if you pay for shipping. Once this information is inputted, our website will let you know what your shipping options and prices are.

 

Checkout as a ‘Guest’

If you haven’t signed in or created an account on our website and want to check out as a guest, please be aware that you may not see the calculated shipping cost until the very end. If you checkout as a Guest, we can always pull up your purchase history for you, however you will not be able to. Should you wish to repeat an order or have a query about a past order, an account with North Shore Linens holds all of this information for you to view. Accounts are highly recommended for rentals, Airbnb’s, hotels, restaurants, long term care homes, etc. – those that purchase bulk and want a quick transaction using past purchases.

 

Troubleshooting Curbside Pickup

If you live outside of Vancouver, North Vancouver, or West Vancouver, you may have difficulty selecting Curbside Pickup as a checkout option (it may not show up as an option at all because your address is outside the radius of our warehouse). Just reach out to us at nslinensorders@gmail.com if you plan on swinging by on your way through town and we can ensure your order is a pick up and not shipped.

 

What is the difference between ‘Cart’ and ‘Checkout’ on the left side menu?

The ‘Cart’ option on the left side menu, allows you to view the products you have already added to your cart. You can edit the quantities and remove products here. *You can not edit or remove products from ‘Checkout’. You have to go back to ‘Cart’ to make changes.

You can also change your address and get a shipping quote in your cart before your proceed to the checkout.

You can checkout in ‘Cart’ once you are happy with your order. The following steps apply for checking out through ‘Cart’ as well as ‘Checkout’.

Shipping

Under your subtotal in the ‘Checkout’, scroll down to “Your Order” section for shipping options. For those checking out via ‘Cart’ the section will be called ‘Cart Totals‘.

The prices for shipping will vary depending on your address in Canada/US. It will look something like this:

Shipping to (the address you have inputted for delivery. ex the above quote is for 351 Lynn Ave.).

What does “if less, difference refunded” mean?

When we create a shipping label to put on your order, we use a software that has couriers bid for our shipment. We select the courier based on a few factors, such as price and location.

For example; if you live in Vancouver, we tend to use Purolator, UPS, and Canada Post more than other couriers because their depots are local to you and do not require you to go long distance to pick up, should you not be home at time of delivery. If you live in Ontario, we tend to use Canpar more often as their shipping times are shorter.

If, when we select the courier for your order, the price to ship is less than what you paid, we will refund you any of the freight savings we get.

For example: You paid $30 to ship your order to Quebec. The couriers only charged us $23.54. We will refund you $6.46 in freight savings. The refund will go back on the card you paid your order with. Please allow up to 48 hours for it to show in your account.

If you live close to our warehouse with a postal code starting with V5, V6, V7, we offer free delivery on orders over $100. We will drive your order to your door…

Please please please!!!

If you are not home to receive your Local Delivery in North Vancouver or West Vancouver, please let us know if we can leave it somewhere.

This will save us time from having to come back. You can leave any tips or delivery instructions in the notes section in the checkout. See image below:

 

On the right side of the checkout page there is an option to add “Order Notes“. (Highlighted in above image). This is great if you want to add delivery instructions, like a buzzer number, or leave it at the door rather than at the post office.

If you live slightly outside the radius of our warehouse or your order is under $100, you will have to select ‘Local Delivery‘ and we may charge you a standard shipping fee of $15-$20.

Shipping Zones

The shipping zones across Canada can vary in price from $15 to $35. It may cost $45-$60 to ship to some states in the US.

We work on low margins so we can price our products competitively. Most online stores will say ‘free shipping’ but have increased the product price to account for the shipping cost that they have to pay.

When we pack your order up and process the shipping, if the cost to ship is less than what we charged you, we will refund you and the freight savings we get!

If you live local to us, but your order is under $100, you will have to pay for shipping.

Payment

If you scroll down to the bottom of the checkout there are payment options for you to chose: Paypal, Credit and/or Debit Cards

You do not require a Paypal account to shop with us.

Simple select the option that says you have read and agree to our website terms and conditions:

You can view the website terms and conditions at any point before checkout on left side menu under Shipping/Returns:

Once you agree to the terms and conditions, you can now proceed to payment.  If you select the Debit or Credit Card option. A section will pop up underneath for you to fill out your card details.

At any point while shopping on our website, if you need assistance, (and this page is not helping) please email us at nslinensorders@gmail.com or call us at 604-980-2970. We will continue to update this page and appreciate feedback on your experience so we can improve and make your online shopping with us fun and smooth.

Thread Count Information

THE STORY ON THREAD COUNT

High thread counts can certainly make for better sheets, but it's the thread that matters most. In fact, a sheet of a better-quality fiber with a lower thread count will feel softer and stand up to washing better than a sheet of a lower-quality fiber with a higher thread count. Besides thread count, here's what you pay for when you're buying sheets.

Fiber

Cotton-polyester blend sheets are wrinkle-resistant, durable (polyester lasts longer than cotton), and relatively inexpensive (up to half the cost of all-cotton). But if you're looking for that cool, soft feel, nothing beats 100 percent cotton. You'll hardly ever wake up clammy on cotton sheets, since the fiber wicks moisture away from your skin. And cotton sheets are less likely to stain than polyester blends; a water-loving fiber, cotton releases dirt easily when wet.

All types of cotton share these wonderful traits, but long-staple (or long-fiber) cotton makes for a noticeably softer sheet, and the surface won't pill and lint like one woven from shorter fibers. The words "Egyptian long-staple," "pima," and "Supima" all denote high-quality long fibers.

Weave

The weave affects the way a sheet feels, the way it looks, its longevity, and its price. Basic plain weaves, which are woven from an equal number of vertical and horizontal yarns, are least expensive and may not rate a mention on the label. Percale is an upscale plain weave with a thread count of 180 or higher and is known for its longevity and crisp feel.

Sateen weaves have more vertical than horizontal yarns. The higher proportion of vertical threads results in an extremely soft fabric, but one that is more apt to pill and tear than a plain weave. Intricate weaves, such as jacquards and damasks feel textured, with a pattern alternating from satiny soft to coarser and nubby. They can be as durable as plain weaves, but they are made on special looms and are considerably more expensive.

Finish

Most sheets are treated with chemicals (including chlorine, formaldehyde, and silicon) to keep them from shrinking, losing their shape, and wrinkling. Some are treated with alkalis to produce a sheen.

A handful of manufacturers offer pure-finish sheets, meaning that no chemicals were used or that all traces of chemicals used during manufacturing have been removed. You'll have a harder time keeping these sheets wrinkle-free, but it may be worth it if you suffer from allergies or chemical sensitivities. Another finish-free option: organic sheets, which are untreated and woven from cotton grown without the use of pesticides.

Dye

Patterns and colors are usually applied to sheets after they're woven, which means the sheets may feel stiff until you've washed them a few times. The softest (and most expensive) colored or patterned sheets, including jacquard weaves, are made of yarn-dyed fabrics, woven from colored yarns.

Dust Mite Talk

Dust Mite

Dust_MiteBecause most of us “average” humans spend a third of our lives in bed, we use pillows to rest our heads on when sleeping (as well as for a variety of other peculiar practices!). Pillows are the place for heads, our dreams and for our “Dust Mites”.

These minute Mites are as fond of your bed as you are, but, unlike a few of us, they prefer to stay in bed for a lifetime, and, unless vigorously attacked, always will.

We, our Dust Mites and us, get on fairly well together in the same bed, but for people with allergies the result is often Asthma, wheezing, night coughs and stuffiness (Most of us have experienced “stuffiness” of some sort or other – in one bed or another).

It is estimated by a well known estimator, who wishes to remain anonymous, that a third of coughs in bed are due to Dust Mites. A further third are due to embarrassment, and a final third of coughs are to avoid laughing out loud!

The pillow can be that area of the bed of highest parasitical involvement, or scientifically speaking , where we and our Mites are too close for comfort. So what can we do to keep Mites hopping out of, and not in to our pillows?

Regularly put pillows out to air “on a dry day”. Always use pillow protectors and wash them regularly in very hot water as cold water kills nothing. One of the reasons Dust Mite allergies are on the rise is due to cold water washing, So wash all your bedding Hot! Hot! Hot!. Pillows get very old and grumpy after three to four years of use. (That’s 1118894 1/2 generations of Mites. The gestation period for pregnant Mites is around 4 1/2 minutes). Did you know, you can stand 126 Dust Mites on the head of a pin, providing the last one stands on one leg. So if you see a Dust Might, step on it.

So buy a good pillow and wash it (Hot!) or dry clean it at least once a year. Also “plump up” your pillows vigorously, it gives the female Mites a headache and any fool knows that interferes with their sex life.

So what pillow to buy? How many of you have bought nearly every pillow on the market and are still not happy? Hands up!

Well did you know the Dust Might does not like wool, makes them scratch causing skin disorders. How to Treat A Dust Mite with Skin Disorders.So if you are having reactions to these little pests you might want to try wool products. The Dust Mite struggles to penetrate Down and Feather shelled pillows as the weave is so tight, especially those Mites with larger “mite baring hips”. Synthetic pillows are so inexpensive replacing them twice a year will help.

If none of this helps then you will need to encase your pillows with a Dust Mite Proof Cover and we just happen to have them. We also cary Dust Mite Mattress Covers and Dust Mite Covers for your duvet/quilt.

And Next the infamouse BED BUG

Wool Pillows, Duvets/Quilts and mattress Pads

Feather Pillow

Down and Feather Pillows

Synthetic Non Allergenic Pillows

Latex Pillows

Dust Mite Covers for Pillows and Mattresses

Bed Bug Prorectors for Pillows and Mattresses