Phone: 604 980 2970   /   Email: nslinensorders@gmail.com

shipping / returns

Ordering & Shipping Information:

We welcome your online order via our secure website. Once your order is placed, you’ll receive an automated confirmation email.

Please allow up to 2 weeks for order processing, depending on product availability and warehouse stock. Your items may ship from our North Vancouver warehouse or directly from one of our Canadian distributors. Canada Apple Emoji

Once your order has shipped, you’ll receive a tracking number so you can follow its progress.
👉 Please check your tracking information before calling to ask where your parcel is — it’s usually faster than we are 😉

FREE Local Shipping

We offer free local shipping within Vancouver, North Vancouver, West Vancouver, and throughout BC on orders over $200.

Curbside Pickup

Curbside pickups are available on Fridays and Saturdays between 12:00 pm – 5:00 pm.
We’ll email you with pickup instructions once your order is ready.

Latex Mattress Orders

Latex mattresses are available for purchase in person, or by phone or email — we currently do not offer online checkout for these items.

We provide local delivery or pickup from our warehouse, and we’re happy to recommend trusted shipping services across North America if needed.

Refund & Return Policy:

Refunds & Returns

We’re happy to issue a refund within 14 days of purchase.

For hygienic reasons, we cannot accept returns on:

  • Basic bedding (pillows, duvets, mattress pads, mattress toppers, etc.)
  • Any item that has been opened, washed, or used (unless defective)

Final Sale Items

  • Special or custom orders are final sale (clearly marked on the product page).
  • Clearance items and products discounted 40% or more are final sale — no refunds or exchanges.

How to Return an Item

  • In-person returns to our office/warehouse can be processed immediately.
  • Returns by mail may take a minimum of 2 weeks to process.
  • You’ll be notified by email once your return is complete.

Please include:

  • The reason for return or exchange
  • Your preference for exchange or refund
  • A completed return form inside the box with your merchandise

Shipping Your Return

All returned items must be:

  • Prepaid by the customer (unless otherwise specified)
  • In original condition, unopened, unwashed, and unworn

International Returns: Items shipped to us from outside Canada may incur extra duties and taxes, which are the responsibility of the customer.

Return packages to:

North Shore Linens
232 Donaghy Ave
North Vancouver, BC V7P 2L5
Canada

Order Cancellations

If you placed an online order and need to cancel:

  • We will issue a full refund, minus the 3.13% merchant processing fee
  • As a small, family-run business, we’re unable to absorb these service fees like larger companies
  • We appreciate your understanding and are happy to offer a store credit or help you select other items if preferred

Refund Timelines

Please allow up to 14 business days for us to receive and process your return.

If your return meets our policy:

  • We’ll refund the merchandise including taxes, but excluding any delivery charges, duties, or merchant service fees
  • Credit card adjustments should appear within two billing cycles

Questions?

📞 Call us: 604-980-2970 (Monday–Saturday, 10:00AM – 6:00PM PT)
📧 Email us: nslinensorders@gmail.com