Shipping and Return Policy
We welcome your internet order via our secure web site. All orders will be confirmed with an estimated ship date. Once your order is shipped, we will provide you with a tracking number so that you can follow its progress.
We also offer FREE local shipping within Vancouver, North Vancouver, West Vancouver an BC with orders over $200
Latex Mattresses are sold in person or by phone or email, sorry no online purchase is available at this time. We ship mattresses using shipping services across North America
We will gladly issue you a refund within 14 days of receipt. For hygienic reasons, we cannot accept returns on any basic bedding or open-packaged bed linen which includes anything that has been washed or used unless it is defective.
No returns on special orders.
Returns done in store can be processed immediately. However, returns by mail may take 2 weeks minimum to process and notification will be by email.
All items returned to North Shore Linens will be shipped prepaid by the customer unless otherwise specified. Feel free to contact us if you need to be advised on the best method of shipping. Items shipped back to North Shore Linens from outside of Canada may incur extra duties and taxes.
If you have any question regarding the above please call our Customer Service at 604-980-2970 between Monday to Saturday 9:00AM – 6:00PM or Sunday 12:00PM – 5:00PM PT or email us at firstname.lastname@example.org
BASIC BEDDING (pillows, duvets,mattress pads, mattress toppers, etc) & any item 40% or higher are final sale.
Clearance products: ALL SALES FINAL, NO REFUND OR EXCHANGES.
You will need to indicate the reason for return or exchange and the action to be taken such as exchange or refund. Place the return form in the box with your merchandise. Please see below for mailing instructions.
Please allow a minimum of 14 days for us to receive and process your return. If the goods returned are acceptable under our return policy we will refund the total value of the merchandise purchased including any taxes you were charged but excluding ANY delivery charge(s) including any extra duties or fees. Adjustments to credit cards should appear within two billing cycles.
Return Packages to, (using the carrier that is most convenient to you):
North Shore Linens
291 Pemberton Avenue
North Vancouver, BC
Returning Merchandise Purchased Online:
Merchandise purchased online may be returned to our store. Please note: We will request your receipt when doing a store refund or exchange. Without a receipt, no refund or exchange is possible. Please remember the items must be in original condition and which excludes anything washed or worn.
If you have any questions regarding the above, please call us at 604-980-2970 between Monday to Saturday 9:00AM – 6:00PM PT or email us at email@example.com.